Welcome to Ritzy Holidays and our online presence, especially www.ritzyholidays.com
We are pleased that we have piqued your interest in our offers. The protection of your privacy and your personal data is very important to us. The collection and use of your data is therefore always in accordance with the provisions of the General Data Protection Regulations of Maldives. In the following, we – as the person responsible for data processing – will therefore inform you about what data we collect and how we process this data.
- Personal data
Personal data within the meaning of the GDPR are all information that relates to an identified or identifiable natural person; A natural person is regarded as identifiable who can be identified directly or indirectly, in particular by means of assignment to an identifier such as a name, an identification number, location data, an online identifier or one or more special features that express the physical , physiological, genetic, psychological, economic, cultural or social identity of this natural person. Personal data will only be stored if this is necessary to provide the booked service, to comply with legal requirements or for the purpose specified below.
- Anonymized data / log files
You can visit our website without having to collect personal data. Every time you visit our website, certain anonymized data is saved, e.g. which page or which offer was accessed. However, these data are not personal and are therefore not subject to the legal regulations of the GDPR or the BDSG.
The website operator or site provider collects data about access to the site and saves it as “server log files”. The following data is logged in this way:
Website visited, time of access, amount of data sent in bytes, source / reference from which you accessed the page, browser used, operating system used, IP address used.
The data collected are only used for statistical evaluations and to improve the website. However, the website operator reserves the right to check the server log files retrospectively if there are concrete indications of illegal use.
Anonymous data is collected solely for statistical analysis in order to improve our offer. Please note the point “Right to information / right of withdrawal”.
- Purpose of collecting personal data
However, the collection of personal data becomes essential if you book a trip or other service via our portal, contact us, subscribe to our newsletter or want to use other offers on our site, for the processing of which personal data is essential. This also includes voucher purchases as well as participation in competitions.
In accordance with the legal regulations and in the interests of data economy, only data that is required for the provision of this service is usually collected. If we ask for further information in our forms, this is always voluntary and marked as such.
The temporary storage of the IP address by the system is necessary to enable the website to be delivered to the user’s computer. For this, the user’s IP address must be stored for the duration of the session. The storage in log files is also carried out to ensure the functionality of the website. In addition, we use the data to optimize the website and to ensure the security of our information technology systems. An evaluation of the data for marketing purposes does not take place in this context.
If a trip or other service is booked, the data collected will be used to process this booking, within the legal requirements for advertising purposes and for statistical purposes.
If you subscribe to our newsletter, the data you provided about yourself and your trip when booking in order to be able to look after you as a newsletter subscriber in the best possible way.
We also use the personal data stored by us to maintain customer relationships, for customer support (e.g. information on the course of your stay), to carry out our own advertising and marketing measures (e.g. sending catalogs, other advertising mails within the legally permissible framework, queries about customer satisfaction ) and for order processing.
- Passing on personal data to third parties
Your personal data will only be passed on within the relevant, in particular data protection and competition law requirements.
Insofar as this is necessary for the provision of the contractual service owed by us or legal obligations, your data will also be passed on to subcontractors or service providers for the provision of the service in the name of or on our behalf (e.g. technical processing of the post and email Shipping, payment processing, customer service).
In addition, the data is passed on to persons or companies to process your booking, in particular to airlines, tour operators, hotels, travel agencies, rental car companies, cruise lines, authorities, etc. Please note that the data protection regulations at the headquarters of these persons and companies may differ from them may differ in Maldives.
Your data will also be disclosed and passed on to third parties if we are obliged to do so by law or based on legally binding legal proceedings.
You have the right to receive the personal data concerning you that you have provided to us in a structured, common and machine-readable format. You also have the right to transfer this data to another person responsible without hindrance from the person responsible to whom the personal data was provided.
- Storage and deletion of data
Your personal data will be stored for the purposes mentioned under the point “Purpose of collecting personal data”. The personal data of the person concerned will be deleted or blocked as soon as the purpose of storage no longer applies. Storage can also take place if this has been provided for by the European or national legislator in Union regulations, laws or other provisions to which the person responsible is subject. The legislature has issued a wide range of retention obligations and periods. The data will also be blocked or deleted if a storage period prescribed by the standards mentioned expires, unless there is a need for further storage of the data in order to conclude or fulfill a contract
- Use of cookies
We use cookies (small computer files with text information that the web server sends to your internet browser) to improve your experience when visiting our online offers. For example, some notices only appear once if you allow us to set a cookie. In addition, our cookies have an expiration date. If you delete your cookies manually before they expire, you will receive a new one the next time you visit the site, provided you do not block the storage of the cookie.
The technical specifications stipulate that only the server can read a cookie that was sent by it. We assure you that no personal data will be saved in cookies.
Unfortunately, it is only possible to use our offers to a limited extent without accepting cookies. We therefore recommend activating cookies permanently for our website. Most internet browsers are set so that they automatically accept cookies. However, you can deactivate the storage of cookies and set your internet browser so that it notifies you as soon as cookies are sent.